Is Suretel Taking Over?

I noticed about a year ago, a lot of the calls I was making to certain, offices, were being intercepted. I'd call a government office, and get a message, that the call was being transferred to, Suretel communications. It's based in canada, Burnaby, BC Hastings, area code; 604-298-3751. I can't figure it out, it's very annoying, at first i thought a private party was intercepting calls illegally. Most of the phones, this company has taken over, were ATT, numbers, US government numbers. You get a message that tells you the call, is being transferred, to Suretel. I thought it was that new form, of wiretapping, where idiots, transfer peoples calls, without their permission to a third party. That could result in five years each count. It's not that, I really haven't figured this out.
Is this form, of intercepting calls, "Slamming and Cramming, I'll have to check with the FCC. I don't understand ATT, anymore. They seem to be involved in this. They don't do much about CPUC complaints; I file one. It seem to be the same person, at the CPUC utility consumer complaints division, as the person in the executive office of ATT. That can't be right, I can't believe it, maybe it's a mix up. That would an extreme, conflict of interest among other things. I'm trying to sort through this madness. I have lifeline phone, and no long distance service, and no frills; my bill last month was $700.00. I don't know if crooks, got cell phones and billed them to my phone, or if Suretel, is involved. Your calls are easily transferred, outside the country to Canada sometimes. I can't figure out if it's these companies, or just crooks who work for them.
I disputed my bill, about nine months ago with the CPUC. I get a bill, every month stating, if I don't pay the whole amount in five days they'll cut it off. I've been sending them, $20.00, every month with, the words,"Disputed bill", written on the top of the bill. That status, protects me.

The other circumstance, that may be happening; the people who handle the bills, can't read or write. Could it be they can't read and write English? I hope this isn't a outsourcing gone mad episode. If you have any information, please go online and tell the FCC. I know I'm not the only one living this nightmare. You can get a lot of information, from the FCC, to help, you have to be persistent.